RETURN & EXCHANGE POLICY
We want shopping at Mable Shop to feel straightforward and reliable.
For eligible purchases, we offer a 15-day free return and exchange service.
1. Return & Exchange Window
Customers may request a return or exchange within 15 days of receiving the order.
To qualify, products should generally remain:
- Unused
- In original condition
- Unwashed, where applicable
- Free from customer-caused damage
- Complete with original parts and accessories
- Accompanied by applicable tags
- In original packaging where reasonably possible
Items showing significant use, damage, modification, or misuse may not qualify.
2. Complimentary Returns & Exchanges
Eligible orders may qualify for free returns or exchanges within the 15-day period.
Once your request has been approved, our customer service team will provide the appropriate return instructions and available no-cost return method.
Return procedures may vary by location and product category.
3. Starting Your Request
Before returning a product, please email:
Your message should include:
- Order number
- Product you wish to return or exchange
- Reason for the request
- Supporting photos where the item is damaged, defective, incomplete, or incorrect
Please wait for our return instructions before sending an item back.
4. Problems With Your Order
If an item arrives damaged, defective, incomplete, or different from what you ordered, please contact us promptly.
We may request photographs or other supporting details.
After reviewing the issue, we may offer an appropriate resolution, including:
- Replacement
- Exchange
- Refund
- Another solution required under applicable consumer law
5. Return Restrictions
Certain items may not be eligible for return where permitted by law.
These may include:
- Products that have been heavily used
- Customer-damaged items
- Products altered after delivery
- Certain hygiene-sensitive items
- Personalized merchandise
- Products clearly marked as final sale before purchase
Any mandatory consumer rights under applicable law remain unaffected.
6. Exchanges
If you would like another available variation of an eligible item, contact our team during the 15-day return period.
All exchanges depend on current stock availability.
If your preferred replacement is unavailable, we may offer an alternative or an eligible refund.
7. Refund Processing
After an approved return has been received and inspected, the applicable refund will generally be sent to the original payment method.
The time required for funds to appear may vary depending on the payment provider, bank, or card issuer.
Original VIP Fast Shipping or other premium delivery charges may not be refundable unless the return is caused by our error or applicable law requires otherwise.
8. Order Changes & Cancellations
If you need to cancel or modify an order, contact us as quickly as possible.
We will try to assist before the order has been processed for shipment.
Once an order has entered advanced processing or has already shipped, modifications or cancellations may no longer be possible.
9. Applicable Consumer Rights
This policy does not remove or restrict any non-excludable consumer rights available under applicable laws.
Where local law provides additional remedies for defective goods, cancellations, or refunds, those rights will continue to apply.
10. Return Assistance
For assistance with returns, exchanges, or refunds:
Website: mableshop.com
Email: customer@mableshop.com